> ## Documentation Index > Fetch the complete documentation index at: https://docs.zoice.com/llms.txt > Use this file to discover all available pages before exploring further. # Privacy Policy > Official Privacy Policy for Zoice. Learn how we collect, use, and safeguard your personal information and AI generation data. ## Privacy Policy **Last Updated: December 19, 2025** At Zoice, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI generation platform. ## 1. Information We Collect ### Personal Information We collect information that identifies you personally: * **Account Information**: Name, email address, password * **Billing Information**: Payment method, billing address (processed by Stripe) * **Profile Information**: Username, profile picture, preferences * **Communication Data**: Support tickets, emails, feedback ### Usage Information We automatically collect information about your use of our services: * **Generation Data**: Prompts, generated content, model selections * **Technical Data**: IP address, browser type, device information * **Analytics Data**: Page views, feature usage, session duration * **Performance Data**: Generation times, error logs, system metrics ### Content You Create * **Input Prompts**: Text descriptions you provide * **Reference Files**: Images, videos, audio you upload * **Generated Output**: Images, videos, voice files created * **Project Data**: Organization, tags, metadata ### Cookies and Tracking We use cookies and similar technologies: * **Essential Cookies**: Required for platform functionality * **Analytics Cookies**: Track usage and improve services * **Preference Cookies**: Remember your settings * **Advertising Cookies**: Deliver relevant ads (opt-out available) ## 2. How We Use Your Information ### Service Delivery * Process your generation requests * Deliver generated content * Manage your account and subscriptions * Process payments and billing * Provide customer support ### Service Improvement * Analyze usage patterns * Improve AI models and algorithms * Develop new features * Fix bugs and optimize performance * Conduct research and development ### Communication * Send service updates and notifications * Respond to inquiries and support requests * Send marketing communications (opt-out available) * Notify about account or security issues ### Legal and Security * Comply with legal obligations * Enforce our Terms of Service * Protect against fraud and abuse * Ensure platform security * Resolve disputes ## 3. How We Share Your Information ### We Do NOT Sell Your Data We do not sell your personal information to third parties. ### Service Providers We share data with trusted service providers: * **Payment Processing**: Stripe for payment processing * **Cloud Hosting**: AWS for infrastructure * **Analytics**: Google Analytics for usage insights * **Email Services**: SendGrid for transactional emails * **Support Tools**: Zendesk for customer support ### Legal Requirements We may disclose information when required by law: * Court orders or subpoenas * Law enforcement requests * Protection of rights and safety * Fraud prevention * Compliance with regulations ### Business Transfers In case of merger, acquisition, or sale: * Information may be transferred to successor * You will be notified of any change * Privacy protections remain in effect ### With Your Consent We may share information with your explicit consent for specific purposes. ## 4. Data Retention ### Account Data * Retained while your account is active * Deleted within 90 days of account closure * Some data retained for legal compliance ### Generated Content * Stored per your plan limits * Automatically deleted after retention period * Can be manually deleted anytime * Backups retained for 30 days ### Analytics Data * Aggregated data retained indefinitely * Personal identifiers removed after 2 years * Used for service improvement ## 5. Your Privacy Rights ### Access and Portability * Request copy of your data * Download your generated content * Export account information * Receive data in portable format ### Correction and Update * Update account information anytime * Correct inaccurate data * Modify preferences and settings ### Deletion * Delete your account and data * Request specific data deletion * Right to be forgotten (where applicable) * Some data retained for legal reasons ### Opt-Out Rights * Unsubscribe from marketing emails * Disable analytics cookies * Opt out of data training (Enterprise) * Control communication preferences ### GDPR Rights (EU Users) * Right to access * Right to rectification * Right to erasure * Right to restrict processing * Right to data portability * Right to object * Right to withdraw consent ### CCPA Rights (California Users) * Right to know what data is collected * Right to delete personal information * Right to opt-out of data sales (we don't sell) * Right to non-discrimination ## 6. Data Security ### Security Measures * **Encryption**: Data encrypted in transit (TLS) and at rest (AES-256) * **Access Controls**: Role-based access limitations * **Authentication**: Multi-factor authentication available * **Monitoring**: 24/7 security monitoring * **Audits**: Regular security audits and penetration testing ### Your Responsibility * Use strong, unique passwords * Enable two-factor authentication * Keep credentials confidential * Report suspicious activity immediately ### Data Breaches * Prompt notification if breach occurs * Assistance with protective measures * Cooperation with authorities * Transparent communication ## 7. International Data Transfers ### Data Location * Primary servers located in United States * CDN and backup servers worldwide * Data may be transferred internationally ### Transfer Safeguards * Standard Contractual Clauses (SCCs) * Privacy Shield principles (where applicable) * Adequate protection measures * Compliance with local laws ### EU-US Data Transfers * Compliant with GDPR requirements * SCCs in place with processors * Data Processing Agreements available ## 8. Children's Privacy ### Age Restrictions * Services not directed to children under 13 * No knowing collection of children's data * Parental consent required for ages 13-17 * Immediate deletion if child data discovered ### Parental Rights * Review child's information * Request deletion * Refuse further collection * Contact us with concerns ## 9. Third-Party Links ### External Websites * Our platform may link to third-party sites * We are not responsible for their privacy practices * Review their privacy policies separately * No endorsement of third-party practices ### Integrations * Third-party integrations have separate terms * Review integration privacy policies * Control integration permissions * Disconnect integrations anytime ## 10. AI Model Training ### Use of Data for Training * Prompts and outputs may improve models * Personal information removed from training data * Aggregated and anonymized * Enterprise opt-out available ### Opt-Out Options * Enterprise customers can opt out * Request exclusion from training * Data still used for service delivery * Contact us to exercise opt-out ## 11. Cookie Policy ### Types of Cookies **Required for functionality** * Authentication * Security * Load balancing * Cannot be disabled **Usage tracking** * Google Analytics * Feature usage * Performance monitoring * Can be disabled **Remember settings** * Language preference * Theme selection * UI customization * Can be cleared **Advertising** * Ad targeting * Conversion tracking * Retargeting * Can opt-out ### Managing Cookies * Browser settings control cookies * Cookie consent banner on first visit * Opt-out options available * Clear cookies anytime ## 12. Updates to Privacy Policy ### Notification of Changes * Email notification for material changes * In-app notification for updates * Effective date clearly stated * Review regularly for updates ### Your Acceptance * Continued use constitutes acceptance * Option to close account if you disagree * Contact us with questions or concerns ## 13. Contact Us ### Privacy Inquiries **Email**: [privacy@zoice.com](mailto:privacy@zoice.com)\ **Data Protection Officer**: [dpo@zoice.com](mailto:dpo@zoice.com)\ **Address**: Zoice Inc., 123 AI Street, San Francisco, CA 94105 ### Data Requests * Access requests: [privacy@zoice.com](mailto:privacy@zoice.com) * Deletion requests: [privacy@zoice.com](mailto:privacy@zoice.com) * Correction requests: [privacy@zoice.com](mailto:privacy@zoice.com) * General inquiries: [contact@zoice.com](mailto:contact@zoice.com) ### Response Time * Acknowledge requests within 48 hours * Fulfill requests within 30 days * Complex requests may take longer * Keep you informed of progress ## 14. Specific Jurisdictions ### European Union (GDPR) * Legal basis for processing * Data Protection Officer appointed * Right to lodge complaint with supervisory authority * Transfer mechanisms in place ### California (CCPA) * Annual privacy notice * Do Not Sell My Personal Information * Authorized agent requests accepted * Non-discrimination guarantee ### Other Jurisdictions * Compliance with local privacy laws * Additional rights where applicable * Local data protection contacts * Jurisdiction-specific notices ## Your Consent By using Zoice, you consent to this Privacy Policy and our collection and use of information as described. *** This Privacy Policy is effective as of the date listed above. We encourage you to review it periodically. Read our Terms of Service Control your privacy preferences in Settings Request a copy of your data Email [privacy@zoice.com](mailto:privacy@zoice.com)