Privacy Policy

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Privacy Policy

Last Updated: December 19, 2025 At Zoice, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI generation platform.

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1. Information We Collect

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Personal Information

We collect information that identifies you personally:

• Account Information: Name, email address, password
• Billing Information: Payment method, billing address (processed by Stripe)
• Profile Information: Username, profile picture, preferences
• Communication Data: Support tickets, emails, feedback

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Usage Information

We automatically collect information about your use of our services:

• Generation Data: Prompts, generated content, model selections
• Technical Data: IP address, browser type, device information
• Analytics Data: Page views, feature usage, session duration
• Performance Data: Generation times, error logs, system metrics

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Content You Create

• Input Prompts: Text descriptions you provide
• Reference Files: Images, videos, audio you upload
• Generated Output: Images, videos, voice files created
• Project Data: Organization, tags, metadata

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Cookies and Tracking

We use cookies and similar technologies:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Track usage and improve services
• Preference Cookies: Remember your settings
• Advertising Cookies: Deliver relevant ads (opt-out available)

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2. How We Use Your Information

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Service Delivery

• Process your generation requests
• Deliver generated content
• Manage your account and subscriptions
• Process payments and billing
• Provide customer support

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Service Improvement

• Analyze usage patterns
• Improve AI models and algorithms
• Develop new features
• Fix bugs and optimize performance
• Conduct research and development

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Communication

• Send service updates and notifications
• Respond to inquiries and support requests
• Send marketing communications (opt-out available)
• Notify about account or security issues

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Legal and Security

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Ensure platform security
• Resolve disputes

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3. How We Share Your Information

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We Do NOT Sell Your Data

We do not sell your personal information to third parties.

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Service Providers

We share data with trusted service providers:

• Payment Processing: Stripe for payment processing
• Cloud Hosting: AWS for infrastructure
• Analytics: Google Analytics for usage insights
• Email Services: SendGrid for transactional emails
• Support Tools: Zendesk for customer support

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Legal Requirements

We may disclose information when required by law:

• Court orders or subpoenas
• Law enforcement requests
• Protection of rights and safety
• Fraud prevention
• Compliance with regulations

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Business Transfers

In case of merger, acquisition, or sale:

• Information may be transferred to successor
• You will be notified of any change
• Privacy protections remain in effect

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With Your Consent

We may share information with your explicit consent for specific purposes.

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4. Data Retention

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Account Data

• Retained while your account is active
• Deleted within 90 days of account closure
• Some data retained for legal compliance

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Generated Content

• Stored per your plan limits
• Automatically deleted after retention period
• Can be manually deleted anytime
• Backups retained for 30 days

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Analytics Data

• Aggregated data retained indefinitely
• Personal identifiers removed after 2 years
• Used for service improvement

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5. Your Privacy Rights

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Access and Portability

• Request copy of your data
• Download your generated content
• Export account information
• Receive data in portable format

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Correction and Update

• Update account information anytime
• Correct inaccurate data
• Modify preferences and settings

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Deletion

• Delete your account and data
• Request specific data deletion
• Right to be forgotten (where applicable)
• Some data retained for legal reasons

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Opt-Out Rights

• Unsubscribe from marketing emails
• Disable analytics cookies
• Opt out of data training (Enterprise)
• Control communication preferences

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GDPR Rights (EU Users)

• Right to access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent

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CCPA Rights (California Users)

• Right to know what data is collected
• Right to delete personal information
• Right to opt-out of data sales (we don’t sell)
• Right to non-discrimination

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6. Data Security

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Security Measures

• Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
• Access Controls: Role-based access limitations
• Authentication: Multi-factor authentication available
• Monitoring: 24/7 security monitoring
• Audits: Regular security audits and penetration testing

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Your Responsibility

• Use strong, unique passwords
• Enable two-factor authentication
• Keep credentials confidential
• Report suspicious activity immediately

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Data Breaches

• Prompt notification if breach occurs
• Assistance with protective measures
• Cooperation with authorities
• Transparent communication

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7. International Data Transfers

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Data Location

• Primary servers located in United States
• CDN and backup servers worldwide
• Data may be transferred internationally

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Transfer Safeguards

• Standard Contractual Clauses (SCCs)
• Privacy Shield principles (where applicable)
• Adequate protection measures
• Compliance with local laws

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EU-US Data Transfers

• Compliant with GDPR requirements
• SCCs in place with processors
• Data Processing Agreements available

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8. Children’s Privacy

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Age Restrictions

• Services not directed to children under 13
• No knowing collection of children’s data
• Parental consent required for ages 13-17
• Immediate deletion if child data discovered

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Parental Rights

• Review child’s information
• Request deletion
• Refuse further collection
• Contact us with concerns

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9. Third-Party Links

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External Websites

• Our platform may link to third-party sites
• We are not responsible for their privacy practices
• Review their privacy policies separately
• No endorsement of third-party practices

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Integrations

• Third-party integrations have separate terms
• Review integration privacy policies
• Control integration permissions
• Disconnect integrations anytime

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10. AI Model Training

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Use of Data for Training

• Prompts and outputs may improve models
• Personal information removed from training data
• Aggregated and anonymized
• Enterprise opt-out available

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Opt-Out Options

• Enterprise customers can opt out
• Request exclusion from training
• Data still used for service delivery
• Contact us to exercise opt-out

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11. Cookie Policy

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Types of Cookies

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Managing Cookies

• Browser settings control cookies
• Cookie consent banner on first visit
• Opt-out options available
• Clear cookies anytime

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12. Updates to Privacy Policy

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Notification of Changes

• Email notification for material changes
• In-app notification for updates
• Effective date clearly stated
• Review regularly for updates

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Your Acceptance

• Continued use constitutes acceptance
• Option to close account if you disagree
• Contact us with questions or concerns

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13. Contact Us

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Privacy Inquiries

Email: [email protected]
Data Protection Officer: [email protected]
Address: Zoice Inc., 123 AI Street, San Francisco, CA 94105

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Data Requests

• Access requests: [email protected]
• Deletion requests: [email protected]
• Correction requests: [email protected]
• General inquiries: [email protected]

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Response Time

• Acknowledge requests within 48 hours
• Fulfill requests within 30 days
• Complex requests may take longer
• Keep you informed of progress

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14. Specific Jurisdictions

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European Union (GDPR)

• Legal basis for processing
• Data Protection Officer appointed
• Right to lodge complaint with supervisory authority
• Transfer mechanisms in place

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California (CCPA)

• Annual privacy notice
• Do Not Sell My Personal Information
• Authorized agent requests accepted
• Non-discrimination guarantee

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Other Jurisdictions

• Compliance with local privacy laws
• Additional rights where applicable
• Local data protection contacts
• Jurisdiction-specific notices

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Your Consent

By using Zoice, you consent to this Privacy Policy and our collection and use of information as described.

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