Skip to main content

​
Overview

This guide helps you resolve common errors and issues you might encounter while using Zoice. Find solutions to frequent problems and learn how to get the best results from our AI tools.

​
Generation Errors

​
Image Generation Failures

Possible Causes:
  • Server overload or temporary outage
  • Invalid prompt or parameters
  • Network connectivity issues
Solutions:
  • Wait a moment and try again
  • Simplify your prompt
  • Check your internet connection
  • Try a different model
  • Contact support if issue persists
Possible Causes:
  • Prompt violates content policy
  • Contains prohibited keywords
  • Requests inappropriate content
Solutions:
  • Review Zoice content policy
  • Rephrase your prompt
  • Remove potentially problematic terms
  • Ensure request is appropriate
Possible Causes:
  • Resolution exceeds model limits
  • Incompatible aspect ratio
  • Invalid settings combination
Solutions:
  • Check model specifications
  • Use supported resolutions
  • Verify aspect ratio compatibility
  • Reset to default settings

​
Video Generation Failures

Possible Causes:
  • Prompt too complex for model
  • Duration exceeds limits
  • Server processing error
Solutions:
  • Simplify scene description
  • Reduce video duration
  • Try different model (e.g., Fast variant)
  • Retry generation
Possible Causes:
  • Image file corrupted
  • Unsupported format
  • File size too large
  • Resolution too low/high
Solutions:
  • Use JPG, PNG, or WebP format
  • Ensure file is under 10MB
  • Use images 512x512 to 4096x4096
  • Re-export image in supported format

​
Voice Generation Failures

Possible Causes:
  • Text contains unsupported characters
  • Text too long for single generation
  • Invalid SSML markup
Solutions:
  • Remove special characters
  • Break text into smaller chunks
  • Check SSML syntax
  • Use plain text format
Possible Causes:
  • Audio sample too short
  • Poor audio quality
  • Multiple speakers in sample
  • Unsupported audio format
Solutions:
  • Provide at least 30 seconds of audio
  • Use clear, high-quality recording
  • Ensure single speaker only
  • Convert to MP3, WAV, or M4A

​
Account & Authentication Errors

Possible Causes:
  • Incorrect email or password
  • Account not verified
  • Account suspended
Solutions:
  • Verify credentials
  • Check email for verification link
  • Use “Forgot Password” to reset
  • Contact support for account issues
Possible Causes:
  • Logged in for extended period
  • Security timeout
  • Multiple device login
Solutions:
  • Log in again
  • Enable “Remember Me”
  • Check for security notifications

​
Credit & Billing Errors

Possible Causes:
  • Credit balance depleted
  • Generation costs more than available credits
Solutions:
  • Purchase additional credits
  • Use lower-cost model
  • Reduce resolution or duration
  • Check credit balance in dashboard
Possible Causes:
  • Card declined
  • Insufficient funds
  • Billing address mismatch
  • Payment method expired
Solutions:
  • Verify card details
  • Check with your bank
  • Update billing information
  • Try alternative payment method

​
Upload & File Errors

Possible Causes:
  • File too large
  • Unsupported format
  • Network interruption
  • Server storage full
Solutions:
  • Compress file if too large
  • Convert to supported format
  • Check internet connection
  • Try uploading again
  • Contact support if persistent
Possible Causes:
  • File extension doesn’t match content
  • Corrupted file
  • Unsupported file type
Solutions:
  • Verify file format
  • Re-export from source application
  • Use supported formats (JPG, PNG, MP4, etc.)
  • Check file isn’t corrupted

​
Quality Issues

Possible Causes:
  • Resolution set too low
  • Prompt lacks quality keywords
  • Using fast/economy model
  • Compressed input files
Solutions:
  • Increase resolution settings
  • Add “high quality”, “detailed” to prompts
  • Use premium models (Imagen 4, Veo 3.1)
  • Use high-quality input files
Possible Causes:
  • Ambiguous prompt
  • Contradictory instructions
  • Model limitations
Solutions:
  • Make prompt more specific
  • Remove contradictions
  • Simplify complex requests
  • Try different model
  • Iterate and refine

​
Performance Issues

Possible Causes:
  • High server load
  • Using premium models
  • Large file sizes
  • Complex prompts
Solutions:
  • Try during off-peak hours
  • Use faster models (Nano Banana, Veo Fast)
  • Reduce resolution
  • Simplify prompts
Possible Causes:
  • Slow internet connection
  • Browser cache issues
  • Too many browser tabs
Solutions:
  • Check internet speed
  • Clear browser cache
  • Close unnecessary tabs
  • Try different browser

​
Error Codes

CodeMeaningSolution
400Bad RequestCheck your input parameters
401UnauthorizedLog in again
403ForbiddenCheck account permissions
404Not FoundVerify URL or resource exists
429Too Many RequestsWait before retrying
500Server ErrorTry again later or contact support
503Service UnavailableTemporary outage, try later

​
Getting Help

Check Status

Visit status.zoice.com for service status

Contact Support

Email [email protected] for assistance

Community Forum

Ask questions in the community

Documentation

Search our comprehensive guides

​
Reporting Bugs

When reporting issues, please include:
  • Error Message: Exact error text
  • Steps to Reproduce: What you were doing
  • Model Used: Which AI model
  • Browser/Device: Your setup
  • Screenshots: If applicable
  • Account Email: For faster support
Most errors can be resolved by refreshing the page, checking your internet connection, or trying again in a few moments.

​
Next Steps

Billing Help

Resolve billing and payment issues

Usage Limits

Understand usage limits and quotas