Terms of Service

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Terms of Service

Last Updated: December 19, 2025 Welcome to Zoice. By accessing or using our AI generation platform, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully.

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1. Acceptance of Terms

By creating an account, accessing, or using Zoice’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.

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2. Eligibility

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Age Requirements

• You must be at least 18 years old to use Zoice
• Users aged 13-17 may use with parental consent
• We reserve the right to verify age at any time

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Account Requirements

• Provide accurate and complete information
• Maintain the security of your account credentials
• One account per person or entity
• Business accounts require valid business information

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3. Account Registration

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Creating an Account

• Provide valid email address
• Create secure password
• Verify email address
• Accept these Terms

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Account Security

• You are responsible for all activity under your account
• Notify us immediately of unauthorized access
• Do not share account credentials
• Use strong, unique passwords

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Account Termination

• You may close your account at any time
• We may suspend or terminate accounts for violations
• Termination does not relieve payment obligations
• Unused credits may be refunded per our policy

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4. Services

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AI Generation Services

Zoice provides AI-powered generation services including:

• Image generation (text-to-image, image-to-image)
• Video generation (text-to-video, image-to-video)
• Voice generation (text-to-speech, voice cloning)
• AI avatar creation
• Video transcription

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Service Availability

• Services provided “as is” and “as available”
• We do not guarantee uninterrupted access
• Scheduled maintenance may cause temporary outages
• We reserve the right to modify or discontinue services

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5. Credits and Billing

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Credit System

• Services require credits for generation
• Credits purchased never expire
• Subscription credits may have expiration terms
• Credits are non-transferable between accounts

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Pricing

• Current pricing available on our website
• Prices subject to change with notice
• Subscription changes take effect next billing cycle
• Enterprise pricing negotiated separately

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Payment

• Payment required before service delivery
• Accepted payment methods listed on site
• All fees are non-refundable except as stated
• You authorize recurring charges for subscriptions

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Refunds

• Unused credit packages refundable within 30 days
• Used credits are non-refundable
• Service issues may warrant refunds at our discretion
• Refund requests to [email protected]

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6. Acceptable Use

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Permitted Uses

• Personal and commercial content creation
• Marketing and advertising materials
• Educational and research purposes
• Entertainment and creative projects
• API integration for applications

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Prohibited Uses

You may NOT use Zoice to:

• Generate illegal, harmful, or abusive content
• Create deepfakes or impersonate individuals without consent
• Violate intellectual property rights
• Harass, threaten, or harm others
• Generate spam or malicious content
• Circumvent usage limits or security measures
• Resell or redistribute our services
• Scrape or abuse our platform
• Generate content violating third-party rights

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Content Policy

• No illegal content
• No explicit sexual content involving minors
• No violence, gore, or graphic content
• No hate speech or discrimination
• No harassment or bullying
• No misinformation or fraud
• No copyright infringement

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7. Intellectual Property

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Your Content

• You retain ownership of your input content
• You grant us license to process your content
• We do not claim ownership of your generations
• You are responsible for your content legality

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Generated Content

• You own the output you generate
• Subject to these Terms and applicable law
• Cannot be used to violate others’ rights
• Commercial use permitted within Terms

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Our IP

• Zoice platform, models, and technology are our property
• You may not copy, modify, or reverse engineer
• Trademarks and branding are protected
• API and documentation are licensed, not sold

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Third-Party Content

• Some models trained on licensed datasets
• Respect third-party intellectual property
• Do not generate content infringing others’ rights
• We may remove infringing content

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8. Privacy and Data

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Data Collection

• We collect data as described in Privacy Policy
• Generation data used to improve services
• Personal information protected
• GDPR and CCPA compliant

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Data Usage

• Input prompts and outputs may be analyzed
• Aggregated data used for model improvement
• Enterprise customers may opt out of training
• Data not sold to third parties

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Data Retention

• Generated content stored per plan limits
• Account data retained while account active
• Deletion requests honored per Privacy Policy
• Backups retained for recovery purposes

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9. Disclaimers

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No Warranties

• Services provided “as is” without warranties
• No guarantee of accuracy or quality
• No warranty of fitness for particular purpose
• No guarantee of availability or uptime

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AI Limitations

• AI may produce unexpected results
• Generated content may contain errors
• Results not guaranteed to match prompts
• Quality varies by model and input

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Third-Party Services

• We integrate third-party services
• Not responsible for third-party failures
• Third-party terms may apply
• No endorsement of third-party content

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10. Limitation of Liability

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Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for indirect or consequential damages
• Total liability limited to fees paid in past 12 months
• Not liable for user-generated content
• Not liable for service interruptions

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Exclusions

Some jurisdictions do not allow liability limitations. In such cases, our liability is limited to the maximum extent permitted by law.

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11. Indemnification

You agree to indemnify and hold harmless Zoice, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of third-party rights
• Your generated content

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12. Dispute Resolution

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Governing Law

• These Terms governed by laws of Delaware, USA
• Disputes subject to Delaware jurisdiction
• International users subject to local laws

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Arbitration

• Disputes resolved through binding arbitration
• Arbitration conducted in Delaware
• Class action waiver applies
• Small claims court option available

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Exceptions

• Intellectual property disputes
• Injunctive relief requests
• Violations of acceptable use

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13. Changes to Terms

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Modifications

• We may update these Terms at any time
• Material changes notified via email
• Continued use constitutes acceptance
• Review Terms periodically

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Notification

• Email notification for significant changes
• In-app notification for minor updates
• 30 days notice for material changes
• Option to terminate if you disagree

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14. General Provisions

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Entire Agreement

These Terms constitute the entire agreement between you and Zoice regarding our services.

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Severability

If any provision is found unenforceable, remaining provisions remain in effect.

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Waiver

Failure to enforce any right does not waive that right.

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Assignment

You may not assign these Terms. We may assign to affiliates or acquirers.

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Force Majeure

We are not liable for delays due to circumstances beyond our control.

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15. Contact Information

For questions about these Terms: Email: [email protected]
Address: Zoice Inc., 123 AI Street, San Francisco, CA 94105
Support: [email protected]

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16. Specific Service Terms

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API Usage

• API subject to separate API Terms
• Rate limits and quotas apply
• API keys are confidential
• Abuse results in termination

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Enterprise Services

• Custom terms may apply
• SLA agreements separate
• Dedicated support terms
• Custom pricing and billing

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Beta Features

• Beta features provided “as is”
• May be discontinued without notice
• Feedback may be requested
• No SLA for beta features

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Acknowledgment

By using Zoice, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.

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