Credit System
How Credits Work
Purchase Credits
Buy credit packages or subscribe for monthly credits
Use for Generation
Each generation consumes credits based on model and settings
Track Usage
Monitor credit balance and usage in your dashboard
Top up Credits
Top up credits can only be purchased when you have an active subscription
Credit Costs by Model
Image Generation
| Model | Credits per Image |
|---|---|
| Imagen 4 Fast | 24 credits |
| Nano Banana | 46 credits |
| Imagen 4 | 47 credits |
| Imagen 4 Ultra | 71 credits |
| Nano Banana 2 | 72 credits |
Video Generation
| Model | Resolution | Credits per Video |
|---|---|---|
| Veo 2 | Up to 720p | 85 credits |
| Veo 3.0 | 720p | 95 credits |
| Veo 3.0 | 1080p | 195 credits |
| Veo 3.0 Fast | 720p | 40 credits |
| Veo 3.0 Fast | 1080p | 140 credits |
| Veo 3.1 | 720p | 100 credits |
| Veo 3.1 | 1080p | 200 credits |
| Veo 3.1 Fast | 720p | 50 credits |
| Veo 3.1 Fast | 1080p | 150 credits |
AI Avatar
| Resolution | First 60 seconds | Additional Second |
|---|---|---|
| 480p | 909 credits | 6 credits |
| 720p | 1196 credits | 6 credits |
| 1080p | 1693 credits | 14 credits |
| 2K | 2190 credits | 22 credits |
| 4K | 3184 credits | 38 credits |
Pricing Plans
Zoice offers flexible subscription plans to suit your creative needs. View full details on our pricing page. You can choose between monthly and yearly billing (which includes a 20% discount).- Free
- Starter
- Basic
- Creator
- Agency
- Enterprise
$0/month
- 50 credits/day
- AI Chat
- AI Transcriptions
- AI Voice
- AI Images Best for: Trying out Zoice features
Yearly Subscriptions
Save 20% when you choose annual billing.- Starter: $6.39/month (billed annually)
- Basic: $23.99/month (billed annually)
- Creator: $39.99/month (billed annually)
- Agency: $71.99/month (billed annually)
Payment Methods
Accepted Payment Methods
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover
Billing Cycle
Subscription Billing
- Billed monthly on signup date
- Auto-renewal unless cancelled
- Credits added immediately upon payment
Credit Purchases
- One-time payment
- Credits added instantly
- Requires an active subscription plan
- Credits expire 30 days after the credit package is purchased
- Receipt emailed immediately
Managing Your Subscription
Upgrade/Downgrade Plan
To change your current subscription plan, please get in touch with our support team. We will assist you with the transition and ensure any prorated adjustments are correctly applied.Cancel Subscription
If you wish to cancel your subscription, please contact support.- Access continues until the end of the current billing period.
- Please note that unused credits will expire when the subscription ends.
Refund Policy
Eligible for Refund
- Service outages affecting generation
- Billing errors or duplicate charges
Not Eligible for Refund
- Used credits
- Subscription fees after 30 days
- Credits purchased more than 30 days ago
- Promotional or bonus credits
Request Refund
- Email [email protected]
- Include order number and reason
- Response within 2 business days
- Refund processed within 5-7 business days
Common Billing Issues
Payment Declined
Payment Declined
Possible Causes:
- Insufficient funds
- Card expired
- Billing address mismatch
- Bank security hold Solutions:
- Verify card details
- Check with your bank
- Update billing address
- Try alternative payment method
- Contact support for assistance
Credits Not Added
Credits Not Added
Possible Causes:
- Payment processing delay
- System sync issue
- Payment failed Solutions:
- Wait 5-10 minutes
- Refresh your dashboard
- Check payment confirmation email
- Contact support with order number
Unexpected Charges
Unexpected Charges
Possible Causes:
- Auto-renewal subscription
- Multiple generations
- High-cost model usage Solutions:
- Review usage history
- Check subscription status
- Monitor credit consumption
Can't Update Payment Method
Can't Update Payment Method
Possible Causes:
- Browser cache issues
- Payment processor error
- Invalid card information Solutions:
- Clear browser cache
- Try different browser
- Verify card details
- Contact support
Usage Tracking
Monitor Credit Usage
- Real-time credit balance display
- Detailed usage history
Enterprise Billing
Custom Contracts
- Annual or multi-year agreements
- Volume discounts
- Flexible payment terms
- Dedicated account manager
Getting Help
Billing Support
Email [email protected] for payment issues
Sales Inquiries
Contact [email protected] for Enterprise plans
Report / Suggest
Report issues or suggest features
Full Pricing
View detailed pricing on our website
Common Errors
Troubleshoot billing errors
Next Steps
Purchase Credits
Buy credits to start creating